Nonprofit Utopia Podcast: Addressing Community Needs Through Human-Centered Design (from 2019)

It is not uncommon to start a new initiative with the idea of “…if we build it, they’ll come.” What if, instead, we started the process with the end-users in mind, and built solutions tailor-made to their needs?

Join Alvin Schexnider, Erie Neighborhood House’s Senior Director of Operations, and Host Valerie F. Leonard, to learn how human-centered design can bridge the needs of those closest to the problem (clients/users) with those who have the power, privilege, and resources to design policy and initiatives in organizations and in communities.

Read more:

At the intersection of design, equity, operations, & people: Designer (service & equity) • Strategist (bizops & people) • Equity (org change models/tools)